Professional Profile

With over fifteen years of experience in Human Resources, Technology, and Business Process Optimization, I am a seasoned professional skilled in enhancing organizational growth through strategic HR functions, process improvements, and automation. My expertise spans benefits administration, onboarding/offboarding, compliance, and business process redesign—delivered with a steadfast commitment to exceptional customer service. As a SHRM‑CP certified professional and Notary Public of Maryland, I blend regulatory compliance and ethical standards with tech fluency to transform operational challenges into scalable, impactful solutions. Deeply customer‑centric, I empathize with each individual’s circumstances to provide tailored service and strategic development, ensuring every interaction contributes to organizational success.

Education

• B.S. Human Resources Management & Security – University of Maryland Global Campus (81 Credits)
• Vocal Performance, Education Concentration – St. Mary’s College of Maryland – transferred credits to UMGC

Certifications

• SHRM‑CP – Society for Human Resource Management (Valid through February 2026)
• Notary Public – State of Maryland (Valid through November 2028)

Professional Experience

DK CONSULTING, LLC — Columbia, MD

Documentation & Automation Specialist | September 2023 – November 2023

• Served as the HR Subject Matter Expert, providing responsive support and troubleshooting solutions to enhance client and team satisfaction.
• Enhanced resume reformatting by combining front‑end development and Artificial Intelligence, ensuring accurate use of all IT terms and acronyms, and significantly improving user experience and client service accuracy.
• Initiated the creation of a Power App to streamline the Bid Review process and explore options for a contract file management system, focusing on user‑friendly design to improve client interaction and feedback.
• Researched and implemented scripting and logic for downloading email attachments and appending sender information to files received at the Timesheet email address, streamlining communications and enhancing service delivery.
• Commenced designing and developing an Invoice Management System, facilitating the extraction and population of invoice data from email attachments to expedite client billing processes and improve accuracy.
• Managed audio and video for weekly conference calls, ensuring high‑quality, uninterrupted communications to enhance meeting efficiency and client satisfaction.
• Attended pre‑proposal conferences at Maryland state agencies as part of the procurement process, actively engaging with stakeholders to understand and address their needs effectively.
• Templated documents needed for the proposal writing and onboarding processes, adhering to Maryland MBE and COMAR requirements to ensure compliance and client satisfaction.
• Contributed to the Gold Team review in finalizing proposals for submission to state agencies, ensuring thoroughness and responsiveness to client specifications.
• Conducted business process reviews to identify redundancies, streamlining operations to enhance service efficiency and client satisfaction.

Employee Relations Manager | June 2014 – May 2020 | Columbia, MD

• Conducted employee orientation and managed paperwork sessions.
• Reviewed HR documents for accuracy and set HR policies.
• Discussed employment aspects with new hires and administered employee benefits.
• Managed employment verifications, unemployment claims, background checks, and E‑Verify submissions.
• Assisted with candidate sourcing and contributed to recruiting efforts.
• Maintained applicant database and various systems.
• Onboarded and offboarded employees, organized training courses, and audited employee files.
• Managed executive staff travel and planned corporate events.
• Completed special projects, such as proposal review and MBE certifications.
• Received Employee of the Year award in 2017.

MARYLAND DEPARTMENT OF HEALTH — Baltimore, MD | June 2020 – September 2023

HR Officer II | Classification & Salary | January 2023 – September 2023

• Guided MDH units on reclassifications, salary exceptions, and above‑base salary requests, providing responsive support and customized solutions.
• Conducted Workday audits to verify Acting Capacity Pay, ensuring accurate compensation and addressing concerns promptly.
• Performed system‑wide Workday pre‑audits ahead of compensation changes to prevent payroll errors and enhance trust.
• Reviewed unit HR staff work for compliance with State Personnel & Pensions, COMAR, and Department of Budget & Management policies.
• Processed creation of State Merit positions in Workday, focusing on accuracy and efficiency.
• Collaborated with DBM Classification Team on salary requests and job analyses to ensure equitable salary management.
• Attended weekly unit meetings to discuss outstanding requests and necessary follow‑ups.
• Reviewed job descriptions for compliance with classification standards, promoting clarity and fairness.
• Enhanced internal trackers for visual appeal and accuracy, improving user experience for department staff.
• Utilized AI to automate scripts—daily emails, reminders, PDF template filling—to streamline communication.
• Developed and tested a paperless classification process, reducing turnaround times and improving client satisfaction.
• Assisted recruitment chief and classification teams on projects including class specs, salary reviews, and compensation changes.

HR Specialist → Officer II | June 2020 – January 2023

• Certified as Agency Benefits Coordinator & Retirement Coordinator, guiding employees through complex benefits choices.
• Trained new HR officers on procedures and quality checks to ensure high service standards.
• Provided on‑site support during COVID‑19 staffing shortages to maintain consistent HR coverage.
• Advised units on HR policies and procedures, enhancing compliance through clear communication.
• Guided units through the Performance Evaluation Process (PEP), ensuring fair and constructive reviews.
• Ensured compliance with State Personnel, Pensions, and COMAR regulations in all HR services.
• Supported disciplinary investigations by reviewing evidence and providing procedural guidance.
• Processed "Request to Appoint" packets, ensuring adherence to recruitment regulations.
• Applied salary guidelines for hires, promotions, transfers, and demotions to maintain equitable compensation.
• Assisted employees with benefits enrollment, onboarding, and retirement planning for a seamless experience.
• Conducted retirement meetings, providing detailed guidance to support informed decisions.
• Monitored employee benefit transactions in Workday and followed up to ensure timely completion.
• Coordinated State Medical Direct Referrals with management and the MDH OHR Leave Administrator.
• Revamped workflows with technology to streamline processes and boost user satisfaction.
• Advocated for MDH E‑Verify adoption, retaining two at‑risk employees and securing organizational stability.
• Completed E‑Verify registration and testing, directly contributing to employee retention.
• Provided IT support for technical issues, ensuring seamless HR operations and reducing downtime.

HEARTLAND HOME FOODS — Baltimore, MD | January 2012 – May 2014

Executive Assistant

• Performed data entry for customer surveys, weekly invoicing, food & service orders, lead/referral tracking, and contract review.
• Prepared shipment service tickets, managed finance reorder approvals, and conducted customer follow‑ups to ensure satisfaction.
• Earned Employee of the Month recognition three times for outstanding performance.

SIX FLAGS AMERICA — Mitchellville, MD | April 2005 – December 2009

Senior Entertainment Supervisor | March 2007 – December 2009

• Managed daily entertainment operations: 35 shows/day, character appearances, and VIP concert series (MTVu, meet‑and‑greets).
• Oversaw ledger balancing, expense reports, invoice tracking, AP, and purchase orders in WorkPlace ERP.
• Coordinated onboarding & training; served as HR liaison for entertainment staff.
• Planned Summer Concert series logistics and artist coordination.
• Led security logistics for events and parade operations, enhancing guest safety.
• Developed annual budget with Q4 contingency planning.

Human Resources Supervisor | January 2007 – March 2007

• Managed recruitment & onboarding of 2,000+ employees; developed college recruitment strategies.
• Maintained HRIS data integrity and processed seasonal staffing.
• Handled employee relations, performance appraisals, and compliance training.
• Collaborated on special events, defining roles & ensuring clear communication.

Other Roles | April 2005 – December 2006

• Fright Fest Supervisor: event setup & safety protocols.
• Office Administrator: front‑desk operations & file management.
• Character Manager: scheduled & coached performers.

Entrepreneurial Ventures

Dooley Development & Designs, LLC | 2023 – Present

• Design and develop automation tools & web systems (HTML, JS, Apps Script, Firebase).
• Built custom quoting systems for embroidery, stickers, and client tracking.
• Created branded HTML resumes, one‑pagers, and Google Sheets–integrated portfolios.

Healing with Lovell Dooley (TikTok & Digital Ministry) | 2025 – Present

• Produce daily TikTok content blending personal transformation photos with prophetic reflections.
• Develop faith‑based healing tools and motivational speaking clips.
• Design and share branded quote graphics and devotional videos.

Technology & Tools

Professional Associations

• Society for Human Resource Management – Professional Member